FAQ's

Here are few of the frequently asked questions. To provide you with the best customer experience. your feedback is greatly encouraged. If you have any questions please send us an email at care@ratnaindia.com.

Q: Is it pure Silver?

Ans: Yes, we use 92.5% purity of silver as the base metal for the product with high quality anti-tarnish rhodium plating.

Q: Is there a warranty on the products?

Ans: While we don’t offer a traditional warranty, we attach a Certificate of Authenticity with all orders to attest to the purity of our products.

Q: When can I expect my order to be delivered?

-Each piece undergoes a meticulous manufacturing process to ensure the finest quality, which takes 5-8 days.

-Once manufacturing is complete, all orders are processed and shipped within 48 hours. 🚀✨
- After being dispatched, deliveries are completed within 4-6 business days.
- You will keep receiving updates on the status of your order on your registered phone number and email.

Q: What is your return policy?

Ans: We have a 06 days return policy for the reasons below:

- Size or Fitness issue
- Did not like the quality/design

In case you have received a damaged, used, incorrect, or missing product (empty box), it is essential to file a complaint within 48 hours of the time of delivery. Please understand that you must include an unboxing video along with your complaint ticket so that we can provide a quick resolution.

Note:

- The product damaged or tarnished due to usage cannot be returned.
- Items must be returned in their original packing.
- Ratna reserves the right to process refunds after checking the returned items.
- No returns will be accepted after 06 days.
- Each mailer bag has a shipping label seal. A 360-degree video of opening the package is required for any loss, damage, or post-shipment issue claims; otherwise, the claim will not be acknowledged.
- Please note that a return logistics cost of 99 rupees will be applicable for returns.
-For more details please Go through RETURN POLICY.